FROMBERG, Mont. – A flood survivor in Fromberg said someone applied to get her FEMA assistance before she did.
Rebecca Shaw said she had spent 50-60 hours trying to get FEMA assistance. It’s been difficult because someone created a FEMA account in her family’s name before she did.
“We tried to set up an online account, and I couldn’t because it kept saying there was already one set up,” Shaw said. “That there was already a FEMA set up. So, we went into the DRC the day it started on that Friday at noon because that’s when they said they would be open. And someone had already set up a FEMA account in my husband’s name. They already had his social security number and his date of birth. And they put in a phone number that we don’t know.”
Shaw worked with FEMA to correct the situation, but attempts by the person to get her FEMA relief money continued. She said the person was even able to connect unfamiliar bank information to her account, something she realized when she called FEMA:
“I said, ‘Okay, what bank is on there for the routing number because mine is Wells Fargo.’ And, they’re like, ‘Well, it’s not Wells Fargo, and we’ve already released funds.’ And I said, ‘Well, that’s not us.'”